Bilingual Client Services Coordinator
Client Services

The Brigid Alliance seeks to add two passionate, diligent, and collaborative Bilingual Client Services Coordinators to its remote team to help the organization enter its next phase of growth, beckoned by an increasing need for travel support among abortion seekers in the US. 


The Brigid Alliance (501c3) is a nationwide practical support organization for people who must travel long distances for abortion care. Working across the United States, we arrange and fund confidential travel, lodging, childcare, and logistical assistance, closing the gap between the need for an abortion and the ability to access one. We partner with independent and nationally affiliated clinics, abortion funds, and local and regional practical support organizations. The Brigid Alliance envisions a world where everyone has access to abortion care, uninhibited by stigma, and free of systemic or geographic barriers. 

Since launching in August of 2018, The Brigid Alliance has assisted over 5,000 individuals and families from all 50 states. We are a crucial part of the reproductive health ecosystem connecting the geographic and metaphorical dots between policy, providers, practice, and patients. 


The Bilingual Client Services Coordinators are part of a remote team that reports to the Director of Client Services. The team works closely to plan case management and coordinate communication directly with clients, clinics, abortion funds, and other practical support organizations. Responsibilities include but are not limited to: 

  • Conduct over-the-phone intake in English and Spanish with potential clients to thoughtfully assess needs, ensuring clear and culturally sensitive communication 
  • Develop rapport with clients that allow for open and regular communication 
  • Advocate on behalf of clients with providers, abortion funds, PSOs and vendors to ensure clients’ needs are met with dignity and respect 
  • Coordinate logistics with clients, partner organizations, and vendors, including needed immediate support, during work hours, as clients’ plans change or emergencies arise 
  • Assist clients by arranging travel, lodging, and assessing other travel-related costs
  • Maintain proactive and timely communication with all relevant parties (including funding agencies and other practical support organizations) 
  • Work with staff to ensure clear communication about ongoing client cases 
  • Track all client work including case notes, expenditures, and any relevant paperwork
  • Refer to the Director of Client Services appropriately for support 
  • Collaborate with External Relations team on Client Engagement Program 
  • Represent the organizational mission and values of Brigid 
  • Perform other duties as assigned 


Below are the qualifications of an ideal candidate for the position. We recognize and support that some knowledge and skills may need to be developed as someone grows into this role and we encourage you to apply if you meet most but not all requirements. 

  • 1-4 years of case management experience and/or relevant experience working in social services sector, including work with vulnerable communities 
  • Bilingual in English and Spanish 
  • Committed to abortion access and bodily autonomy 
  • Strong critical thinking and problem-solving skills 
  • Self-motivated, resourceful, creative, and able to work independently and collaboratively on a small team 
  • Strong written and oral communication skills in English and Spanish 
  • Strong interpersonal skills, active listening, and customer service skills that prioritize empathy, understanding, and obtaining information without judgement 
  • Keen attention to detail and organization, managing multiple cases at once, and ensuring thoroughness in all aspects of work 
  • Comfort with using Salesforce, GSuite, or other similar tools
  • Manage multiple tasks with care in a dynamic work environment 
  • Open to giving and receiving feedback, and committed to practicing this regularly; dedicated to continued learning 
  • Positive attitude, open to supporting a growing remote culture 
  • Respectful of confidentiality and privacy, strives to provide the best service possible in a non-judgemental and client-centered approach 
  • Ability to work remotely on a full-time basis from approved states (see list under “Work Environment”) and also travel for in-person meetings, events, and conferences as opportunities present themselves 
  • Experience relevant to reproductive health, public health, disability justice, racial justice or social justice 
  • Experience relevant to customer service, crisis intervention, mutual aid, or direct services
  • Knowledge of legislative, political, and legal landscape and issues regarding abortion access 

Work Environment 

  • The Brigid Alliance is a New York-originated organization with a fully remote team spread across the U.S. 
  • We will be hiring one person for each of the following work schedules: 
    • Sunday – Thursday, 9am-5pm ET / 8am 4pm CT / 7am-3pm MT / 6am-2pm PT 
    • Monday – Friday, 9am-5pm ET / 8am 4pm CT / 7am-3pm MT / 6am-2pm PT 
  • This position will require heavy computer use 
  • Current staff are in Eastern, Mountain, Central and Pacific time zones 

Compensation and Benefits: 

This is a full-time, exempt position with a starting annual salary range of $75,000 – $90,000 depending on experience (inclusive of a $5,000 language differential); full-time employees are expected to work 40 hours per week. Our benefits package includes medical, dental, vision, and life insurance (eligible from first day of employment), paid family leave (12 weeks at 100% salary continuation), 403b contributions, PTO (20 days of PTO during the first two years, 25 days of PTO from years two to five, 30 days of PTO for five years or more), sick time, nine holidays plus end of year office closure from December 24-31, and monthly remote working stipend ($150 per month, or $75 per semi-monthly payroll). The organization also commits to professional development with an annual budget of $1,500 per person. Comprehensive benefits details are available upon request.


All individuals legally authorized to work in the US are invited to apply. Remote employment is permitted in Alaska, California, Colorado, Connecticut, Delaware, District of Columbia, Hawaii, Illinois, Maine, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Hampshire, New Mexico, New Jersey, New York, Oregon, Rhode Island, Vermont, Virginia, and Washington. If the successful candidate does not reside in one of these states or jurisdictions, a modest relocation stipend will be provided. 

The expected start for this role is late April/early May 2024. 

Applications will be accepted on a rolling basis with a deadline of Friday, March 8th. 

Equal Opportunity Statement: 

The Brigid Alliance is an Equal Opportunity Employer and believes that the diversity of ideas, experiences, and cultures that our employees contribute to our organization is our greatest advantage; we are committed to an equitable workplace where everyone is treated as a respected and valued member of the team. The Brigid Alliance is proud to be an inclusive and equal-opportunity workplace, where all applicants and employees are considered for hire, promotion and job status without regard to sex, race, religion, creed, color, national origin, alienage or citizenship status, gender (including gender identity or expression), sexual orientation, marital or partnership status, age, disability, height, weight, handicap, military or protected veteran status, or any other protected characteristic protected under federal, state or local law. As an organization working in solidarity with the reproductive justice movement, The Brigid Alliance is committed to fostering the leadership and elevating the voices of women, young people, people of color, Indigenous people, immigrants and refugees, low-income people, LGBTQ+, gender non-conforming, and non-binary people, people who have had abortions, people with disabilities, young parents, people who were formerly imprisoned, people who have received funding for abortions, and people living in the many intersections of these experiences. Candidates of all backgrounds, especially those that have been historically underrepresented and/or marginalized, are encouraged to apply.